Terms & Conditions

1. Scope

These Terms and Conditions apply to all course bookings, subscriptions and ticket purchases made via the Vienna Salsa Studio app, offered by Vienna Salsa Studio by Lisa & Samuel OG (see Legal Notice).

2. Subscriptions and Duration

Course subscriptions run in continuous 4-week cycles and automatically renew for a further 4 weeks unless paused or cancelled in good time via your customer profile.

You can pause or cancel at any time yourself in your customer profile; this takes effect at the end of the current 4-week cycle. No reason or proof is required. Any pause or cancellation already scheduled can be reversed at any time before it takes effect.

If you cancel or pause, the fee for the current 4-week cycle remains payable. There is no pro-rata refund for classes you do not attend. If a class is cancelled for reasons on our side, you can choose to receive either a credit (see section 6) or a refund. Your statutory rights, in particular under warranty law, remain unaffected.

3. Trial Classes and Drop-ins

Trial classes and drop-in sessions can be cancelled or rebooked free of charge via your customer profile up until one day before the booked date at the latest. For later cancellations, there is no entitlement to a refund or rebooking.

4. Right of Withdrawal for Distance Contracts

Course bookings are concluded as distance contracts through this app. Under Austrian law, there is no statutory 14-day right of withdrawal for services related to leisure activities where the contract provides for performance on a specific date or within a specific period (Section 18(1)(10) FAGG) — which applies to our classes with a fixed weekly time slot. Regardless of this, you can pause or cancel your subscription at any time in accordance with Section 2.

5. Payment Terms

Payment for subscriptions is made by SEPA direct debit based on the mandate granted in your customer profile. By providing your bank details, you authorize us to collect the amounts due. Any bank charges resulting from a failed direct debit will be passed on to you. In the event of late payment, statutory default interest of 4% per annum applies.

Drop-in payments are made in cash or by card directly on site at the studio.

6. Credit

Credit can be earned in two ways: through our referral program, when a person you referred takes out a subscription and their first payment has been successfully collected, or as a credit issued by us, for example if you choose a credit instead of a refund for a cancelled class (see section 2).

Credit is only ever offset against future course fees: it is automatically deducted from the next subscription payment due, reducing the amount collected accordingly. If the credit exceeds the amount due, it is only offset down to zero; the remainder is carried forward and continues to be applied in following months.

Credit cannot be paid out — neither in cash nor by bank transfer. Credit is non-transferable to other people and does not accrue interest. If your subscription ends, existing credit does not expire: it will continue to be offset against course fees on a later subscription. Credit is not applied to drop-ins, tickets or events.